Uploading images is a two-step process within the RepZio system: first, you must make sure that the names of your image files adhere to the naming conventions outlined in the Upload Images page in the WebManager. The next step is to upload your images into the RepZio system by using the Upload Images function in the WebManager.
To access this function, you must first log into the WebManager, then click on “Manage Images” followed by “Upload Images”. This following screen should appear:
Upload Images is broken down into two sections: the text on top of the grey box is a quick reference guide for image sizing recommendations as well as how RepZio’s image naming conventions work. The second section is the grey box itself—this is where you actually upload your images.
To do so, simply drag and drop the image file into the grey box; you can also click on the grey box itself to bring up your file directory. This will allow you to navigate to the specific image file you want to upload.
Once an image has been successfully uploaded, you will see a green checkmark appear next to it.
Important: The green checkmark means that the image was added to our image processing queue. We use a combined image processing queue for all of our customers, so there may be a delay from the time you see the green checkmarks to when the images actually appear in webmanager.
Continue to upload your images until you’re done. The Current Image Queue Length counter on the right side of the screen will show you the total number of images waiting to be processed.
Once the counter reaches 0, your images have finished processing. You can review them by using the Browse (link) feature in the WebManager.
You do not need to Push Data Live to publish the images unless you are replacing an image for a product.
How many images can I upload at the same time?
It depends on the size of the image files themselves—the larger the files, the less you can upload at one time. Most images files are roughly between 10MB to 30 MB in terms of file size. In that case, I recommend loading no more than 500 images at a time.
An image I uploaded has a red “X” mark instead of a green checkmark. What gives?
This means that something went wrong with the image file upload. Common causes include: the file isn’t in the right format (.png instead of .jpg), the file is too large and you need to resize it, or the file is corrupted. If you have checked all of these factors and still get the red X mark, then please contact RepZio support.
I uploaded the images successfully, but all of my products are missing images in the WebManager. What happened?
This is likely an image file name issue. There are two ways to name your images: either by using the ItemID of the product the image represents, OR by entering the name of the image if different from the Item ID in the PhotoName column in the Product Template spreadsheet. In either case, you need to make sure that the image file is named exactly the same way as the ItemID/PhotoName is presented in the system.
Something a small as an extra blank space accidentally entered in the image file’s name will prevent the image from displaying.
Another common cause is that the image file’s format is displayed as .jpeg, or .JPG. If this is the case, the images formatted in this way will fail to upload. The system will only accept images in the .jpg format.
I uploaded the images successfully, and I can see them in the WebManager. However, my iPad/iPhone RepZio App is not showing any images. What’s going on?
Make sure your device is connected to the Internet, either by Wi-Fi or by a cellular signal. Once you have connected to the Internet, sign out of the App and sign back in. This will resynchronize your App, and download the images.
If you’re connected to the Internet and are still missing images, missing images can be downloaded in bulk from the settings screen of the app. Open the App and tap on the manufacturer logo that is missing images. This brings you to the main landing page for that manufacturer. This is the screen where you can see the buttons for Browse, Clients, Add Client, Recent, and so on. In the bottom right-hand corner of the landing page, there is a symbol that looks like two cogwheels. Tap on it. On the left side of your screen, tap on the orange box titled “Download Missing Images”. This will check the manufacturer's products for any items in the app that are missing images and download them to the app if found.
You can also download missing images from an item's product details page. This is executed by using a two-finger double-tap on the missing image icon displayed on the screen.
Next up: Missing Images