Imagery is vital to the success of a brand's platform, and ultimately the brand itself. Imagery helps to tell a story and bring your product(s) to life. Nearly, 65% of the population are considered to be visual learners and without appropriate imagery, you could be leaving a substantial amount of money on the table.
Clearly, having product images is very important and our system was designed to help you easily upload your product images when following the ideal naming logic. But, what if you are missing images? Is there a way to easily see what products are missing images? Absolutely.
WebManager offers the ability to view a list of missing images for all of your products, based on the PhotoName field within the product file. Using this feature will help you save time, rather than browsing your products to look for missing images.
Before we show you where to go to see missing images, we want to take a moment to reiterate the dos and don'ts of images.
| TIPS |
✓ Do: Make sure that all images are in .jpg format ❌ Don't: Use images in .png, .gif, .tiff, .heic or any other format unless specifically called for on the platform ✓ Do: Check that your images are high resolution images ❌ Don't: Use low resolution images as they may appear blurry ✓ Do: Follow consistently the ideal naming logic for images ❌ Don't: Use special characters (other than the dash and/or underscore) or have spaces in your image file names (spaces can create breaks in the path and cause images to not load properly) |
What is the ideal naming logic? The ideal naming logic is simple - this is when the image file name MATCHES EXACTLY to the ItemID. The alternate or additional images match exactly to the ItemID, followed by "_1", "_2", "_3" and so on (don't skip numbers). See below examples of the ideal naming logic.
Bonus: When you follow the ideal naming logic, the system will automatically attach the main and alternate or additional images to your item without you having to list the image file name in the product file during your upload.
| Ideal Naming Logic | |
| Example ItemID: 12345 | |
| ItemID (main image) (image file name) | 12345 |
| ItemID (alternate/additional images) (image file name) | 12345_1,12345_2,12345_3 |
At this point, we are sure you want a real-life example right? No problem! We will share an example when following the ideal naming logic and one when we do not follow the ideal naming logic.
In this example, the ItemID is "91LA01" and the main image photo name matches exactly with the additional images being named "91LA01_1" and so on.
What if your images are already named or you don't want to change the image file name? No worries! When you choose not to follow the ideal naming logic, it's very important that you call out what your photo file names are in the Photo Name and/or Additional Photos fields. If you do not, the system will not know what images to match up with the items and images not matched get discarded.
Here's a real life example...
In the below example, the ItemID is named "VOIR01-CHA-01". The main image is the same but then alternate or additional images are different. So long as you call out the photo file name, your images should attach properly.
What about a more complicated example? Maybe you sell one style of a mug but have hundreds of variations. Pick one to be the main image (maybe it's a solid color mug) and then all of your variations are the additional images.
| ItemID | 69696 |
| Item Name | City Mug |
| PhotoName (main) | 69696 |
| Additional Photos | Paris,Paris_1,Paris_2,Lisbon,London,NewYorkCity, SanFrancisco,Charlotte,Miami,Miami_1,Miami_2,Miami_3 |
In the above example, we decided to name our main image file name to be exactly the same as our ItemID. In the Additional photos, we called out the cities and our image file names match. Note that there are no spaces between the commas in the additional photos, we did not skip numbers when naming the additional images, and the additional photos should always start with the "_1".
Now, let's talk about where to go to find those missing images.
To access this feature, log into the WebManager > Manage Images > Missing Images.
In the above screenshot, you can see we have 1,731 missing images. While it is not yet possible to export missing images to a spreadsheet, you can copy and paste so that you never lose track of what images were missing. Simply, take your mouse and place your cursor in front of the first bullet or drag down to the last item on the list. Release your mouse, but don't click again or you might unhighlight all items in your list, then copy/paste into a spreadsheet or document.
| TIP |
On Windows, the copy and paste key combinations are Control + C and Control + V, respectively. On Mac, the copy and paste key combinations are Command (⌘) + C and Command (⌘) + V, respectively. |
If any products are currently missing images in your account, they will be listed here via the data listed in the PhotoName field. Please note that the Missing Images function only lists missing main images, not alternate or additional images.
Next up: List Images