Imagery is vital to a brand's platform and overall success. It helps tell a story and bring products to life. Approximately 65% of people are visual learners, and without compelling imagery, you risk losing potential revenue.
Image Guidelines
When working with images for our platforms, follow these guidelines:
- File Type: Images must be in .jpg format unless otherwise noted.
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Naming Rules:
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DO NOT USE:
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Spaces
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Special characters (except for dashes "-" or underscores "_")
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DO NOT NAME images ".jpg"—they must simply be in .jpg format.
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DO NOT USE:
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Size Requirements:
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Images will be automatically resized up to a maximum of 2048 x 2048 pixels (for product images), but large images should be resized before uploading.
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| Image Name Examples | |
| Correct | Incorrect |
| ItemID | ItemID.jpg |
Ideal Naming Logic
To ensure proper image linking, follow the ideal naming logic below:
- Main Image: ItemID.jpg
- Additional Images (if applicable): ItemID_1,ItemID_2,ItemID_3, and so on.
- Do not skip numbers (e.g. ItemID_1, ItemID_2, and so on, not ItemID_2, ItemID_4, etc.)
Example
The image file name must match the ItemID exactly for optimal functionality. See example below.
FREQUENTLY ASKED QUESTIONS (FAQS)
Q. Why are my images not showing in the app but show in WebManager?
A. Your image file is likely not a .jpg. It may be a .webp file. Resave it as a .jpg and re-upload.
- Many images downloaded or drag-and-dropped from websites default to .webp format
- Install a Chrome extension to easily save images as .jpg files
Q. Why are my images now appearing even though they match the ItemID?
A. The PhotoName field in WebManager may have a different name listed or include an extra space, which can break the link. Ensure there are no spaces in the PhotoName field.
Q. Can I use a different naming structure for my images?
A. Yes, but you must manually enter the image file name in the PhotoName field (for main images) or the Additional Photos field (for extra images) in WebManager or in the Import Products Template.
Q. How do I update an image for an existing product?
A. Upload a new image with the exact same file name as the current image. This will automatically update the image without requiring a manual delete/re-upload.
🔹 Note: Due to image caching, updates may not appear immediately in the RepZio iOS App or ShopZio platform.
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RepZio: Delete and reinstall the app
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ShopZio: Images typically update within 24 hours
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Q. Do I need to enter the image file name in the PhotoName or Additional Photos fields if the image files match the ItemIDs exactly?
A. No, this is only required if the image file name does not match the ItemID exactly.
🔹 Note: Once you add data into the PhotoName or Additional Photos fields, data must remain in that field. Erasing it may cause your images to not attach properly to items.
Q. Can I export all images from within the system?
A. No, admins cannot export all images at once. Please contact Support for assistance.
Q. Do I need to push data live for images?
A. No, pushing data live is not required for images. However, if you make product detail changes, you must push data live for those updates.
Q. How many images can be uploaded at one time?
A. You can upload approximately 500 images at a time.
Q. Do multiline accounts need to add the catalog code to the image file name?
A. No, but when uploading images, select the manufacturer from the dropdown menu before uploading images and the image name will be appended to include the catalog code.
Q. Can I upload images using URLs instead of .jpg files?
A. Yes, if the images are hosted on a public site. Use the Product Images template within the ANDMORE Optional Imports folder.
Q. Can I upload images directly on the product details in WebManager?
A. Yes, but the image naming rules must still be followed.
Q. What does the green checkmark or red x on an image mean?
A. See below:
- Green checkmark: Image successfully uploaded
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Red X: Image upload failed (likely due to incorrect file format)
🔹 Note: If you see a green checkmark but the image does not attach, the file name may not match the ItemID exactly or may have an issue in the PhotoName or Additional Photos fields.
Q. My images are not attaching—any additional troubleshooting tricks or tips?
A. Yes, see below:
- Go to: WebManager > Products > Products Quick Edit
- Select the ItemID and open the product details screen
- Click Edit Options
> Edit Products > Click Save Changes
- Drag-and-drop your images for the item in the product details screen
- Push Data Live and Refresh your page
🔹 Note: Normally, you don’t need to push data live for images. However, when you edit a product and save changes, the system requires you to push data live. The trick is to trigger the "Push Data Live" option without actually pushing the data live until after the images have loaded.
Q. How can I see what images are missing?
A. Navigate to: WebManager > Manage Images > Missing Images.
🔹 Note: This applies only to main product images.
Q. How can I see a list of all images in the system?
A. The "List All" option in WebManager was removed due to systemwide issues. To view all images:
- Log into: DataSynq > Click Images > All Images
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- Use your same credentials for DataSynq that you use for WebManager.
Q. How can I delete an image from the system?
A. Log into DataSynq > Click Images > Select All Images > Locate the image > Check the box > Click the trash can icon .