RepZio will automatically sync applicable data when you log in to the app while connected to Wi-Fi.
If, after this automatic sync, data still appears incorrect, try logging out and logging back in to trigger a manual re-sync.
If a re-sync does not resolve the issue and incorrect data is still displaying (e.g., outdated catalogs, missing items, or incorrect pricing), a refresh data may be necessary.
Re-Sync or Refresh Data
- Re-Sync: Quick and simple, log out + into the RepZio app
- Refresh Data: More time-consuming as it clears and re-downloads all manufacturer data from the cloud. Only perform a refresh data when on a strong, stable wifi connection.
Sync Data
RepZio requires a strong, stable wifi connection to sync data properly. Common issues like duplicate or missing customers, incorrect pricing, or duplicated categories are often due to poor or unstable connections during sync.
Follow these steps to re-sync your device:
Step 1
Tap Logout in the upper-left corner and tap Logout again on the login screen
Refresh Data
Use this only when re-syncing does not resolve your issue. Refresh Data clears all local data and re-downloads the complete dataset from the cloud. Only perform a refresh data when on a strong, stable wifi connection.
Follow these steps to refresh data on your device:
Step 1
Verify that you are on a strong, stable wifi connection by opening a Chrome browser that is able to access several websites.
Step 2
On the brand homepage, tap the gear icon in the upper-right corner of the screen.
Step 3
Tap Refresh
Step 4
Confirm Yes or No
🔹 Note: Tapping Yes will immediately log you out of the app.
Step 5
Log into the RepZio app
If Problems Persist
As a last resort, you may need to delete and reinstall the RepZio iOS App.
⚠️ Important:
-
Submit or email all open carts and unsubmitted orders before deleting the app. Data will be permanently lost if not saved.
-
Disable iCloud backup for RepZio in the Settings app prior to deletion.
Follow these steps to Reinstall RepZio without iCloud backup
FREQUENTLY ASKED QUESTIONS (FAQS)
Q. How long does a refresh data take?
A. The time it takes to refresh data depends on the brand and the amount of data stored. Since a refresh forces the app to re-sync all data from the cloud, it should only be performed when connected to a strong, stable wifi connection.
Q. Can I perform a refresh data on cellular data?
A. Yes, refreshing data on a cellular connection works similarly to when on wifi. However, wifi is recommended.
Q. How often should I refresh data?
A. Refresh data is not meant to be a routine action and should only be used when you're experiencing persistent issues after re-syncing. For day-to-day use, the automatic re-sync is usually sufficient.
Q. Who should I contact if a refresh data does not work?
A. Contact your brand admin first to verify that all data is correctly set up on their end. If the issue lies with the data itself, refreshing within the app will not resolve the problem.
Q. Does refreshing data delete open carts?
A. No permanent data is lost unless the app is deleted. You may email or submit any unsubmitted orders prior if you desire to do so.