It's not possible for you to change a sales rep's email address because it is the unique identifier for the rep account.
There are two possibilities, however. If the new email address does NOT already exist in the RepZio system we can convert the old account to the new address. This also will preserve sales history associated with the old account.
Important: The rep MUST know you are doing this as it will impact any other lines being visible to them and it's not a reversible change. Unsubmitted orders will most likely be lost so if there are unsubmitted orders that are important, the rep will want to email copies to his/her inbox so they can be recreated. You can also email from Real-Time Orders within WebManager as well.
The rep will need to completely log out of the app and then back in once the change is made and it may take a few moments for info to populate. For order history, the rep will need to go into each customer's profile and click the green "Check for Order History" button to populate submitted orders. Just to note, only submitted orders by this rep will be visible unless Admin mode has been turned on.
The other possible way to change their account email is to recreate their account with the new email address and remove their old account.
This does not automatically transfer sales history to the new address, but if they have the same rep number also that should still be visible
Let us know if you need us to convert to a new address that doesn't exist.
Verify that the rep knows this is happening.
Or recreate a new account for them with the new address.