This article is intended to help RepZio and WebManager users when they come across a situation where they cannot access or view a certain product from the main categories page or find the product on the normal search option, BUT when they go to the advanced search, the product is shown and can be viewed/added to a cart. This article will explain why that is happening and what fixes can be made from the Admin side of WebManager.
❗ Keep in mind ❗
| ItemID | Categories |
| ABC1 | Cat |
| ABC2 | Dog |
| ABC3 | Cat/Pet |
'ABC1' will not show in normal search or the main category page because Cat has a subcategory of Pet. Once you add a subcategory to a category, that category then becomes a parent category to its children categories and will only host subcategories within it. “Once you become a parent, you can never not be a parent anymore.”
What are your next steps?
If you want to simply have a main category that hosts all your products WITHOUT any subcategories, you can do so by clearing all your subcategories and simply keeping your main categories open. That is why, for example, ITEMID ABC1 will not show up in the simple search, but only in the advanced search.
How to properly categorize your products
Categorizing products can seem overwhelming and time-consuming. However, as a manufacturer, you know how important it is to have your products organized for your customers and sales reps. Categorizing your products within the product data template (see Juniper Templates below) is easy if you follow these steps!
- Go into your WebManager and select Products → Manage Categories
- From here, you can view your categories. Any category with an arrow ( > ) icon, that means that there are sub categories within that main category. This is where the work begins.
- Next, you can export your product data and begin the edits within the Excel Data sheet by going to manage data → Export Data → select the 'export products' option, it should be the top left export.
- Once you have your product data downloaded, you can begin working on the Category columns.
- Follow these steps for category management
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If you are not using subcategories, simply type the name of the category in the Categories column: Example: Clothes
If you are using subcategories, use a forward slash to indicate the next category level. Example: /Clothes/Shorts. If you want to assign a product to multiple categories, you can do so using a pipe (Note: there CANNOT be any spaces before or after the pipe on the spreadsheet): Example: Clothes | Fashion or /Clothes/Shorts | /Fashion/Pants
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Additional Resources