High-quality imagery is essential to your brand’s platform and overall success. It brings your products to life, tells your story, and drives engagement—especially since about 65% of people are visual learners. Without compelling, correctly formatted images, you risk losing attention and potential revenue.
Proper image formatting ensures seamless display across RepZio, ShopZio, and other platforms. This guide outlines everything you need to know to get your images uploaded and working correctly.
✅ General Image Requirements
-
File Format: All images must be in
.jpgformat (unless otherwise noted). -
File Names:
- ❌ Do not include spaces.
- ❌ Do not use special characters (only dashes
-or underscores_are allowed). - ❌ Do not name a file literally “
.jpg”.
-
Image Size:
- Images are automatically resized up to 2048 x 2048 pixels.
- 📏 Tip: Resize large images before uploading to avoid errors or slow load times.
🧠 Ideal Naming Logic
To ensure images link correctly to your products, follow this naming structure:
-
Main Image:
ItemID.jpg -
Additional Images (if applicable):
ItemID_1.jpg,ItemID_2.jpg,ItemID_3.jpg, and so on
🔹Note: Do not skip numbers (e.g., avoid jumping from _1 to _3).
🧪 Example
If your ItemID is ABC123, your images should be named:
-
ABC123.jpg(main) -
ABC123_1.jpg,ABC123_2.jpg(additional)
The image file name must exactly match the ItemID for automatic linking.
❓ Frequently Asked Questions (FAQs)
Q. Why aren't my images showing in the app but appear in WebManager?
A. Your image may not be in .jpg format. It could be a .webp, .png, or other file type.
-
✅ Solution: Re-save the image as
.jpgand re-upload. -
🧩 Tip: Many images dragged from websites default to
.webp. Use a Chrome extension to save as.jpg.
🔹 Note: The RepZio app may cache images. To refresh:
-
Disable iCloud Backup.
-
Submit any open carts.
-
Delete and reinstall the RepZio app.
Q. My image file matches the ItemID, but it's still not showing—why?
A. Check the PhotoName field in WebManager. It may have a different name or extra space, which breaks the image link.
-
🔍 Solution: Ensure the field matches the image name exactly—with no spaces.
Q. Can I use a different naming structure for my images?
A. Yes, but you must manually enter the file name into:
-
PhotoName field (main image)
-
Additional Photos field (extra images)
-
Or in the Import Products Template
Q. How do I update an image for an existing product?
A. Upload a new image with the exact same file name as the original.
- This automatically replaces the existing image.
🔹 Note: Updates may take time to appear due to caching:
- RepZio: Delete and reinstall the app
- ShopZio: Images update within 24 hours
Q. Do I need to enter the file name in PhotoName/Additional Photos if the image matches the ItemID?
A. No, only if your image file name differs from the ItemID.
⚠️ Important: Once you add a name in the PhotoName or Additional Photos field, do not erase it—this may break the image connection.
Q. Can I export all images from within the system?
A. No. Admins can’t export images in bulk.
- 📞 Please contact Support for assistance.
Q. Do I need to push data live for images?
A. No, pushing data live is not required for images. However, if you make product detail changes, you must push data live for those updates.
Q. How many images can be uploaded at one time?
A. You can upload approximately 500 images at a time.
Q. Do multiline accounts need to add the catalog code to the image file name?
A. No. Just select the correct manufacturer during upload—this automatically appends the catalog code.
Q. Can I upload images using URLs instead of .jpg files?
A. Yes, if hosted on a public site.
- Use the Product Images template in the ANDMORE Optional Imports folder.
Q. Can I upload images directly on the product details in WebManager?
A.Yes, but make sure your image file names follow the rules above.
Q. What does the green checkmark or red x on an image mean?
A. See below:
- 🟢 Green checkmark = Image uploaded successfully
- ❌ Red X = Upload failed (usually due to an incorrect file format)
🔹 Note: If you see a green checkmark but the image does not attach, the file name may not match the ItemID exactly or may have an issue in the PhotoName or Additional Photos fields.
Q. My images are not attaching—any additional troubleshooting tricks or tips?
A. Yes, see below:
- Go to WebManager > Products > Products Quick Edit
- Select the ItemID
- Click Edit Options > Edit Products > Save Changes
- Drag and drop your images into the product detail screen
- Click Push Data Live, then refresh the page
🔹 Note: You normally don’t need to push data live for images—but this trick forces the platform to reprocess the product.
Q. How can I see what images are missing?
A. Navigate to: WebManager > Manage Images > Missing Images
- 🔹 Note: This shows only missing main images.
Q. How can I see a list of all images in the system?
A. The “List All” option was removed due to related systemwide issues. Instead:
- Log into DataSynq
- Click Images > All Images
- Use your WebManager credentials
Q. How can I delete an image from the system?
A. Log into DataSynq:
- Go to Images > All Images
-
Find the image, check the box
-
Click the 🗑️ trash can icon