Understanding an application's fundamentals helps you stay aligned with its design and navigate it more efficiently. Every app has its own visual language, reflected in its icons and workflows. In this article, we'll cover some basics of the RepZio iOS App to help you get started. For more tutorials, visit our Resource Center.
🎬 Watch the Intro Video
To get started, tap ▶️ on the video below for a quick overview of using the RepZio iOS App.
📲 About the RepZio iOS App
RepZio is a cloud-based sales app designed with the iPad in mind. While it can be installed on other Apple devices, we recommend using it on an iPad for the best experience.
✅ Operating System Compatibility
The RepZio App is available exclusively on Apple iOS devices.
| Operating System | Supported |
| Apple iOS | ✅ Yes |
| Android OS | ❌ No |
📱Supported Apple Devices
The RepZio App may be used on the following Apple devices:
| Device | iOS Version | Storage Required |
| iPad* | 12.5.7+ | 52 MB |
| iPhone | 12.4+ | 52 MB |
| iPod Touch | 12.4+ | 52 MB |
| Mac | 11+ | 52 MB |
| Apple Vision | 1.0+ | 52 MB |
Compatible iPad Models:
iPad: 5th generation and newer
iPad Air: 2nd generation and newer
iPad mini: 4th generation and newer
iPad Pro: 9.7", 10.5", 11" (1st gen and later), 12.9" (1st gen and later)
💡 Recommended Device: For optimal performance, we recommend using an iPad running iOS 12.5.7 or newer.
📌 If you're unable to install the app, your device may be too old or lacking sufficient storage space.
🔐 Login Credentials
Your brand admin must create your account and assign you a license.
You’ll receive a username (email) and initial password from your admin.
If you don’t know your credentials, contact your brand admin.
If you represent multiple brands, using the same login email across brands improves performance and usability.
🏠 Home Screen Icons
Once logged in, the home screen displays icons that give you access to core features. If you represent multiple brands, tap a brand to view these icons:
| Symbol | Name | Function |
| Browse | View categories and products without selecting a client. Prices won't display unless you assign a client or set a price level via the gear icon |
|
| Clients | View clients assigned to you. | |
| Add Clients | Create a new client. | |
| Recents |
Quickly access recent clients, submitted and un-submitted orders. 🚨 Unsubmitted orders do not transfer across devices. |
|
| Send Files |
Access brand-uploaded documents (e.g. forms, spreadsheets). Make sure your device is set up for email in order to send files through the app. |
|
| Reports | View sales metrics such as your total sales, top customers, and average order size. | |
| Gear | Access to basic app settings (purchase order prefix and market name), refresh data, and download missing images. |
📧 Email Setup
RepZio uses your device’s native email app to send:
Emails
Order copies
Quotes
Tear sheets
Files
📌 Make sure your email is properly set up on your device for full functionality.
🛜 WiFi Connection
As a cloud-based app, RepZio requires a strong and stable WiFi connection.
You can browse products offline, but submitting orders and syncing data requires WiFi.
To check your connection:
Swipe down from the top right of your screen to open the Control Center.
If the WiFi icon is blue, you're connected.
Learn how to open the Control Center here
🔄 Syncing with RepZio
After logging in, you’ll see a Last Sync timestamp near the bottom of your screen. If you’re working with multiple brands, each will have its own sync status.
Individual Brand Home Screen
Multiple Brands Home Screen
⚠️ Poor WiFi connections may lead to sync issues, such as:
Missing images
Duplicate products or categories
How to Fix a Bad Sync:
Log out and log back in.
-
If issues persist:
Tap the gear icon
on the brand’s home screen
Tap Refresh Data
📌 Make sure you’re on a stable WiFi connection before refreshing. This re-syncs all data and may take time to complete.
Learn more about Resync and Refresh Data here
💬 FREQUENTLY ASKED QUESTIONS (FAQS)
Q. Can I use RepZio on an Android device?
A. No, the RepZio iOS App is only available on Apple iOS devices. If you are using non-Apple devices or a device that is no longer supported, you may use our Web App by going to app.repzio.com on a Chrome browser.
Q. Why can’t I see prices when browsing?
A. Prices only appear when a client is assigned or when a price level is selected in the settings.
Q. I’m not receiving email copies of orders—what’s wrong?
A. Ensure your iPad or iPhone has a working email account set up in the device's default Mail app.
Q. What should I do if product images are missing?
A. Tap the gear icon ⚙️ and select “Download Missing Images.” Ensure you are on strong and stable wifi connection.
Q. Why are my unsubmitted orders missing on another device?
A. Unsubmitted orders are saved locally and do not sync across devices. Always submit from the original device.