✅ Quick Fix: Check Your Date & Time Settings on PC

If one of our Admin Portals won’t load and appears stuck in a loading loop, your browser may show a URL like this:

This issue is most commonly caused by your computer being unable to authenticate properly due to incorrect system date and time settings.

✅ Quick Fix: Check Your Date & Time Settings

Make sure your device’s date and time are:

• Set correctly

• Set to automatically sync with an internet time server

This quick update usually resolves the login loop immediately.

🖥 How to Sync Date & Time – Windows 10

1. Open the Start Menu and go to Settings > Time & Language.

2. Scroll down and click Additional date, time, & regional settings.

3. In the Control Panel, select Date and Time > Internet Time > Change settings.

4. Check the box for "Synchronize with an Internet time server".

5. Click Update now and then OK.

If you get an error, try a different time server or adjust the date/time manually, then try syncing again.

🛠 Advanced Option: Use Command Prompt

If syncing via Settings doesn’t work, you can use the Command Prompt:

1. Open Command Prompt as Administrator.

2. Type:w32tm /resync

   If you get an error, type:net start w32time

   Then retry the re-sync command.

⏰ Optional: Third-Party Tools

If you'd prefer a tool that automatically keeps your system clock in sync, here are two options:

🔧 Dimension 4

Free for personal use, Dimension 4 offers many server options and can run at startup.

⚛️ Atomic Clock Sync

A lightweight tool from NIST that helps you sync with U.S. atomic time servers.

🧭 Final Tip

After syncing your clock, refresh your browser or restart your device. Then try logging in again.

Still stuck? Please reach out to our support team with a screenshot of the browser window and any errors you see.