🔍 Missing Clients on Your iPad? Here’s What to Do

Clients are assigned to you by a brand admin on the backend. From time to time these may change due to various reasons such as: territory realignment, customer balance, etc.

If you log into the RepZio App and do not see all clients assigned to you that should be, complete the following:

1. Check with your brand admin to ensure the customers are still assigned to you
2. Check your internet connection and then,
   • Log out + in to re-sync
   • Perform a refresh data

See below for more specifics.

✅ Step 1

Check Internet Connection 🛜

• Make sure the iPad has a stable connection
• 🌐 Open Safari and try accessing a website to confirm.

🔄 Step 2

Perform a Data Sync

1. Log out of the RepZio app
2. Log into the RepZio app
3. Wait for the sync to complete on the screen with the list of manufacturers
   • Once complete, you should see a Last Sync message with the date and time
     
   • If you have multiple manufacturers, the Last Sync message with date and time will appear just below the manufacturer's logo
     
4. Then, select your manufacturer

✔️ Also confirm the following:

• Your manufacturer has assigned clients to your rep number or placed you in Showroom Mode
• The Show All Clients toggle is enabled

♻️ Step 3

Refresh Data (if clients are still missing)

1. Ensure you're connected to a strong wifi network
2. On the main screen (after selecting your manufacturer), tap the gear icon ⚙️ in the top-right corner
3. Tap Refresh Data > Tap OK to begin
4. Log back in and wait for the Data Sync to complete

🔁 Step 4

Still Missing Clients?

If the above steps don’t work, a full uninstall and reinstall of the app may be required. However, we recommend only doing a full reinstall on a strong and stable wifi connection. Prior to reinstalling, we highly recommend logging out + in to or performing a refresh data.

📌 Before you begin:

• Be sure to email any unsubmitted orders to yourself—they will be erased during reinstall and must be re-entered.
• Disable iCloud backup for RepZio

👉 Follow this guide: 📚 How To: Reinstall RepZio App

After reinstalling, log back in and wait for the sync to complete. Your customers should reappear.