Emails from RepZio may be inadvertently routed to a user's Spam or Junk folder by their email provider. To ensure reliable delivery, we recommend users whitelist the following sender addresses:
✅ Email Addresses to Whitelist
🌐 IP Addresses to Whitelist (if supported)
198.2.180.68
98.2.180.190
🛠 What to Do First
📨 Check the Spam or Junk Folder
Check the junk/spam folder and mark any messages from RepZio as “Not Junk” or “Safe.”
👤 Add to Contacts (Alternative to Whitelisting)
If whitelisting isn’t possible, you can simply add the email addresses above to your contacts list.
⚙️ Manually Whitelist Emails
If no messages are found in spam and delivery issues persist, manual whitelisting may be necessary.
✉️ Whitelisting Instructions
Apple Mail (Mac OS X or macOS)
Go to Mail > Preferences
Click the Rules tab, then Add Rule
Name the rule (e.g., Whitelist: repzio.com)
Set the condition to: If any of the following conditions are met > From > Ends with > enter
@repzio.com(Optional) Click the plus sign to add more conditions for additional domains
Under Perform the following actions, set it to: Move Message > to mailbox > Inbox
Click OK to save
📧 Gmail
Go to gmail.com
Click the down arrow in the search box at the top
Enter the email address (e.g.,
donotreply@repzio.com) in the From fieldClick Create filter at the bottom
Select Never send it to Spam
Click Create filter
Repeat for
orders@repzio.comandmailservice@repzio.com
🪟 Hotmail / Outlook / Windows Mail
Click Options in the upper right corner
Under Junk Email, select Safe and Blocked Senders
Click Safe Senders
Enter each RepZio email address and click Add
⚠️ Important
If you have previously marked a RepZio email as spam, you may have been added to a suppression or blacklist.
Be sure to whitelist our addresses first
Then, contact RepZio Support to confirm whether your email address has been blocked on our end.
We’ll need to remove your address from the blocklist to resume email delivery.
❓ FREQUENTLY ASKED QUESTIONS(FAQS)
Q. Why am I not receiving any emails from RepZio, even after checking my spam folder?
A. It’s likely your email provider has blocked our messages. Follow the whitelisting instructions above and reach out to Support to confirm you're not on a suppression list.
Q. Can I just add your email addresses to my contacts instead of whitelisting?
A. Yes. While not as robust as whitelisting, adding our addresses to your contacts can improve delivery in many email clients.
Q. What should I do if I accidentally marked a RepZio email as spam?
A. Go to your spam folder, mark the email as "Not Spam," and follow the whitelisting steps. Then, contact Support so we can remove your address from our blocklist.
Q. Do I need to whitelist both email addresses and IP addresses?
A. Whitelisting the email addresses is the most important step. IP address whitelisting is optional and only available for some email systems.
Q. I followed all the steps, but I’m still not receiving emails. What now?
A. Please contact Support. We’ll check if your email is on our suppression list and can manually remove it if needed.
Q. My emails won’t send on my iPad. What can I do?
A. Make sure you’re signed into your iPad with your Apple ID, and double-check that your email account is properly set up in the device's Mail settings.