❌ How To: Cancel Your Account

💔 We’re Sorry to See You Go

We’re sorry to hear you’d like to cancel your account. Before we can process your cancellation, please complete the following important steps:

✅ Submit your cancellation request (including a reason for cancellation)
💰 Confirm your account balance
👥 Remove all sales reps
🎟️ Remove all sales rep licenses
📦 Export any necessary data

❌ Steps to Cancel Your Account

To submit your cancellation request, please follow the steps below:

Step 1

Submit Your Request 📩

Email your Digital Account Manager and/or support@andmore.com with the following information:

• A written request to cancel your account
• The reason for cancellation

Step 2

Confirm Account Balance Status 💳

Before we can process your cancellation, you must verify that your account has no outstanding balance.

👉 Contact our Accounting Department to confirm: digitalbilling@andmore.com

🔹 Note: Any past due balances not in dispute must be paid in full before we proceed with the cancellation.

Step 3

Remove All Sales Reps 👥

Log in to WebManager and follow these steps:

1. Go to Sales Reps → View/Edit Sales Reps
2. Click the trash can icon 🗑️ next to each representative to remove them

Step 4

Remove All Licenses 🧾

1. In WebManager, go to Sales Reps → Manage Licenses
2. Remove all assigned licenses

Step 5

Export Any Necessary Data 📁

Once your account is canceled, all product and account data will be permanently deleted, unless your account is connected to an exhibitor at one of our physical markets.

⚠️ Important: Billing will continue as normal until Steps 1–4 are fully completed. 🛑

Once all steps are completed, our Accounting and Leadership Teams will begin the final cancellation process.

⚠️ Important: As a reminder, cancellation of your online services does not relieve you of any outstanding financial obligations. Any past due invoices or unpaid balances on your account remain due in full, even after services have been cancelled. Account closure or service termination does not constitute a waiver or forgiveness of debt, and we reserve the right to pursue collection of any unpaid amounts in accordance with our Terms of Service.

💬 FREQUENTLY ASKED QUESTIONS (FAQS)

Q. Can I cancel immediately and finish these steps later?

A. No, all cancellation steps must be fully completed before your request is processed and billing is stopped.

Q. What happens to my account data after cancellation?

A. All data will be permanently deleted unless your account is linked to a physical showroom exhibitor.

Q. Will I still owe anything after my account is closed?

A. Yes, any unpaid invoices will remain due. Failure to pay may result in the account being sent to collections.