RepZio automatically syncs applicable data each time you log in while connected to WiFi. If data appears outdated or incorrect after logging in, try logging out and logging back in to trigger a manual re-sync.
If a re-sync doesn't resolve the issue (e.g., outdated catalogs, missing items, or incorrect pricing), you may need to perform a Refresh Data. Prior to performing a refresh data, we recommend that you reach out to your brand's admin first to ensure that the data is correct in the admin.
🔁 What’s the Difference?
- 🔄 Re-Sync: Quick and simple — just log out and log back into the RepZio app.
- 🔃 Refresh Data: More time-consuming — this clears all local data and re-downloads the complete dataset from the cloud.
⚠️ Important: Only perform a refresh when connected to strong, stable WiFi.
📶 Syncing Data
RepZio relies on a strong, stable WiFi connection to sync data properly. Issues such as:
- 🔁 Duplicate or missing customers
- 💲 Incorrect pricing
- 📂 Duplicated categories
…often result from syncing over an unstable network.
✅ To Re-Sync Your Device:
- Tap Logout in the upper-left corner
- Tap Logout again on the login screen
- Log back into the app to complete the sync
🧹 Refreshing Data
If re-syncing doesn’t fix the issue, refreshing data may be necessary. This process clears all local data and downloads a fresh copy from the cloud.
🔹 Note: Tapping "Yes" will immediately log you out of the app.
🛠️ To Refresh Data:
- Confirm you're on a strong Wi-Fi connection (use Chrome to test a few websites)
- On the brand homepage, tap the gear icon
in the upper-right corner
- Tap Refresh
- Tap Yes to confirm
- Log back into the RepZio app
🚨 If Problems Persist
As a last resort, you may need to delete and reinstall the RepZio iOS App.
⚠️ Important:
Before deleting the app:
- 🛒 Submit or email all unsubmitted orders — unsaved data will be permanently lost
- ☁️ Disable iCloud backup for RepZio in the iOS Settings app to ensure a clean reinstall
🎥 Video Tutorial: Force Refresh the Markets App
Prefer to follow along visually? Click play below.
❓FREQUENTLY ASKED QUESTIONS (FAQS)
Q. How long does a data refresh take?
A. It varies by brand and data volume. Since all data is re-synced from the cloud, it may take several minutes. Always use a strong Wi-Fi connection.
Q. Can I refresh data on cellular?
A. Yes, but it’s not recommended. Wi-Fi offers better speed and reliability.
Q. How often should I refresh data?
A. Only as needed. Routine use does not require refreshing—logging out and back in usually resolves issues.
Q. Who should I contact if a refresh doesn’t work?
A. Start with your brand admin to confirm all data is correctly configured. If the issue is with the source data, refreshing won't resolve it.
Q. Does refreshing data delete open carts?
A. No. Your open carts and unsubmitted orders will remain unless you delete the app. Still, it’s good practice to email or submit them first.
Q. Why do I see duplicate customers or categories?
A. This often happens due to syncing over an unstable Wi-Fi connection. Try re-syncing first. If that doesn’t work, perform a data refresh.
Q. What happens if I delete the app without disabling iCloud backup?
A. The app may restore corrupted or outdated data upon reinstall. To avoid this, always disable iCloud backup before deleting the app.
Q. Can I refresh data for multiple brands at once?
A. No. Refreshing is brand-specific. You’ll need to repeat the process for each brand separately, if needed.
Q. Is there a way to know if the sync was successful?
A. While there's no confirmation message, a successful sync will typically update missing items, current pricing, and catalog content. If issues persist, perform a refresh or contact your brand admin.