***IMPORTANT UPDATE***
18 August 2025 Update
We have been informed that updates made within the RepZio app are not transmitting back to the admin portal.
At this time, any changes to an existing customer profile should be made within the admin portal. Please contact your brand admin to make the necessary changes.
Customers 👥 often need multiple shipping addresses 📍. With the RepZio iOS app, you can quickly add or manage extra Ship-To addresses—right from your order screen or a client’s profile.
➕ Add a Ship-To Address from an Open Order
Step 1
From the Order Preview screen, tap the ✏️ pencil icon in the Ship-To box
Step 2
Enter the Ship-To details (name, address, etc.)
Step 3
Save your changes:
Save Changes to Order – applies only to this order.
Save Changes to Order and Client – updates both the order and the client profile.
💡 Tip: You can also tap the ⚙️ gear icon and select Edit Client from the dropdown to update the main shipping address.
🔹 Note: This updates the primary shipping address—not an individual Ship-To location.
🗂️ Add a Ship-To Address from the Client Profile
Step 1
Search for the client within RepZio
Step 2
Tap the ✏️ Edit Client icon in the upper-right corner
Step 3
Enter the shipping details and tap Save Changes
🏠 Add Additional Ship-To Addresses from the Client Profile
Step 1
Search for the client
Step 2
Tap the ✏️ Edit Client icon
Step 3
Scroll down and tap Add Shipping Address
Step 4
Enter the details and tap Save Changes
📍 Select Alternate Shipping Address
Step 1
On the order screen, tap the pencil icon ✏️ for either the Bill To or Ship To address
Step 2
Tap the Select Shipping Address box or button (dropdown box on iPad, button on iPhone)—both are located in the upper left-corner of the pop-up menu
iPad
iPhone
Step 3
Tap the correct address and tap Save Changes To Order or Save Changes to Order And Client
❓ FREQUENTLY ASKED QUESTIONS (FAQS)
Q. Why don’t I see my updated address in the app?
A. After logging out and back in, if edits still don’t appear, contact your brand’s admin to update the address on the backend.
Q. Can I delete a Ship-To address?
A. No, you will need to contact your brand admin to make the change in the admin portal.
Q. Will changing the main shipping address affect past orders?
A. No, previous orders keep their original shipping information.