With billions of daily email users—and brands increasing their email budgets year over year—it’s more important than ever to ensure your order emails land in your inbox 📥 and not in the spam 🚫 or junk 📂 folders.
From time to time, our team may also need to communicate directly regarding your account. To ensure delivery, please whitelist the following email addresses and IP addresses:
Email Addresses:
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@andmore.com
IP Addresses:
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198.2.180.68
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198.2.180.190
💡 Tip: RepZio sends order receipts from donotreply@repzio.com.
🛠 Troubleshooting Email Delivery
If you aren’t receiving your order receipts:
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Check spam/junk folders first 🗑
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Whitelist all of the above email addresses & IPs in your email program
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Check with your IT department if your company firewall may be blocking messages before they reach your inbox
❓ FREQUENTLY ASKED QUESTIONS (FAQS)
Q. Why am I not receiving emails?
A. Possible reasons include:
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📦 Mailbox is full — clear old emails to free space
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🗂 Filters enabled — emails may be redirected to spam/junk
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🌐 Internet connection issues — reconnect or reset Wi-Fi
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🔄 Sign-out/Sign-in — refresh your email account on mobile or desktop
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⚙ Incorrect configuration — confirm setup with IT or email provider
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✏ Typo in your email address — e.g.,
.comvs.con
Q. I accidentally marked an email as spam. What now?
A. Steps vary by email provider, but generally:
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Select the email and choose “Not Spam” ✅
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Move the email back to your inbox
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Add the sender to your safe senders list
Q. How do I whitelist an email address?
A. See the attached "Whitelist Email Addresses" document for step-by-step instructions.
Q. Why are emails being delayed?
A. Email delays can be caused by:
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Server congestion with your email provider
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Network issues
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Security scans on company firewalls
If delays persist, contact IT or your email provider for support.
Q. Can I use a personal email address instead?
A. Yes, but we recommend using your primary business email to ensure all order and account communications are centralised.