Real-Time Orders are in-progress orders, also known as open carts. When a rep or customer does not submit an order, it becomes an unsubmitted order, sometimes referred to as an abandoned cart. Nearly 70% of e-commerce shoppers abandon their carts for various reasons before checking out.
Brand admins can access all real-time orders within:
WebManager → Orders → Real-Time Orders ➡️
Real-time orders provide a useful snapshot, but they may not always be 100% accurate ⚠️. We recommend using them as a starting point, rather than relying solely on this section when reviewing orders.
Why it Matters 💡
Good news: You can recapture lost revenue by up to 40% with targeted emails to sales reps 📧.
The Real-Time Orders section allows you to review all unsubmitted orders for your brand and follow up with sales reps to encourage them to submit their open carts. While not all abandoned carts will convert, targeting specific reps can help drive sales results 💰.
How to Follow Up ✨
Click the Email Rep button ✉️ to send a targeted email.
In the Order Inquiry pop-up, enter a catchy subject line and compelling message to motivate your rep to return to the app and submit their orders.
Example:
Admin Actions ⚙️
As an admin, you can also submit or delete a real-time order on behalf of a rep:
Click on the customer 👤.
Click Place Order ✅ to submit, or Delete ❌ to remove the unsubmitted order.
⚠️ Once deleted, an unsubmitted order cannot be retrieved.
❓ FREQUENTLY ASKED QUESTIONS (FAQS)
Q. Can I edit an unsubmitted or real-time order as an admin?
A. ❌ No, unsubmitted orders cannot be edited by admins. However, you can edit orders once the order is submitted in WebManager → Orders → View Orders. Sales reps should edit unsubmitted orders within the sales app.
Q. What happens if a rep deletes an unsubmitted order by mistake?
A. Delete unsubmitted orders cannot be undone. Always double-check before deleting.
Q. Will unsubmitted orders transfer if a rep gets a new device?
A. No, they stay only on the device where they were created and sync with WebManager for an admin.
Q. A rep deleted and reinstalled the RepZio iOS App—what happens to unsubmitted orders?
A. Unsubmitted orders do not transfer from device to device—they remain only on the device they were created (and sync with WebManager).
Q. Can I customise the abandoned cart email sent to a rep?
A. While you cannot customise the entire email, you can add an attention-grabbing subject line and personalised comments to encourage reps to submit their orders.
Q. Are real-time order emails automated?
A. At this time, abandoned cart emails are manually able to be sent through WebManager.