Businesses add upcharges to an order to cover additional costs associated with special requests, non-standard services, or unexpected circumstances. Upcharges allow a company to maintain its standard pricing for typical orders while passing on the cost of extra labor, materials, shipping fees, tariffs, or services to the customer who requests them.
Once an order is submitted, admins can edit it by applying a line item or global upcharge.
📝 Steps to Add an UpCharge
Step 1
Open the order you want to apply an upcharge
Step 2
Click the Options icon in the upper-right corner of the order screen
Step 3
Select an upcharge type from the drop-down:
Apply Global Upcharge (entire order)
Apply Line Item Upcharge (specific items)
Step 4
A popup window will appear with different discount options
Choose either:
Percentage Upcharge (%)
Amount Upcharge ($)
Enter the percentage % or dollar amount $.
Click Apply Upcharge
🔹 Note: UpCharge Choices are entered via WebManager → Settings → RepZio App Settings → Text Inputs
Step 5
Click Apply Upcharge
You’ll now see the Up-Charge as a separate line item on the order.
🗑️ Remove an Upcharge
To delete the discount, click the "x" on the right side of the discount line item.
💡 Tip: To remove an Up-Charge, simply click the "x" next to that line item.
❓ FREQUENTLY ASKED QUESTIONS (FAQS)
Q. Can I add more than one upcharge to the same order?
A. Yes. You can repeat these steps to add multiple upcharges if needed.
Q. Will customers see the upcharge reason on their invoice?
A. Yes, the reason you select will appear as part of the order details.
Q. Can I edit the upcharge after applying it?
A. You can delete the existing upcharge and add a new one with updated details.