A webhook is a method of automatically sending information from one system to another when a specific event occurs.
In RepZio’s context, whenever a sales rep submits an order, a webhook instructs WebManager to send a copy of that order to your accounting software (such as QuickBooks or Sage).
🔄 How Webhooks Work
A webhook is created whenever an order is submitted
The webhook is added to a queue
From the Webhooks screen in WebManager, you can monitor this queue to ensure everything is operating correctly
If a webhook fails, you’ll receive an error notification by email
The screenshot below shows an example of webhook errors:
Understanding the Webhook Columns 📊
WebHookType – Describes what kind of webhook was generated
WebHookResponse – Displays what happened when the webhook attempted to process
FailCount – Shows how many times the webhook tried—and failed—to execute.
Processed – Indicates whether the webhook was completed (
True) or not (False)Processed on – Displays the date and time when the webhook was successfully completed
Time Stamp – Shows when the webhook was first created
🛠️ Managing Webhooks
From this screen, you have two main options:
Unpause the webhook – This works like a reset button, allowing you to try processing again
Delete the webhook – Removes the webhook from the queue
⚠️ Important: deleting the webhook does not delete the order itself—it only removes the attempt to send that order to your accounting software.
❌ Disabling Webhooks
Webhooks can be disabled directly from WebManager by navigating to Webhooks on the left side panel and clicking the double-headed arrow as shown below.
❓FREQUENTLY ASKED QUESTIONS (FAQS)
Q. What happens if a webhook fails multiple times?
A. The webhook will remain in the error queue until you either unpause it to retry or delete it. You will also receive an error notification by email.
Q. Does deleting a webhook affect the actual order?
A. No. Deleting a webhook only removes the link trying to send the order to your accounting software. The order itself remains intact in RepZio.
Q. How will I know if something went wrong?
A. If a webhook fails, RepZio automatically sends an email notification to the account’s registered address.
Q. Can I resend data later if I delete a webhook?
A. Not directly. You would need to reprocess the order manually or work with RepZio support to ensure your accounting system receives the data.