You may need to split orders for a range of operational reasons, such as fulfillment from multiple warehouses, vendor-specific requirements, or seasonal demand. Within WebManager, the Catalog Code field can be utilized to automatically allocate products into separate orders.
For example, if products are shipped from two distinct warehouses—one located in New York and another in California—you can designate items to each location to ensure that every order is routed appropriately.
⚙️ How to Set Up Split Orders
Export Your Products by going to Manage Data → Export Data → Export Products
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Assign a Catalog Code and Catalog Name to each product.
Example: Products warehoused in New York =NY; products from California =CAItemID CatalogCode CatalogName IsDeleted 11111 NY NY Warehouse False 22222 NY NY Warehouse False 33333 CA CA Warehouse False 44444 CA CA Warehouse False Save & Upload the updated Product template
Enable Split Order on Catalog: Settings → Global Settings → Advanced
Push Data Live to publish changes.
🔹 Note: Changes will only be made on new orders. Open carts/unsubmitted orders and existing orders will not be updated in the system.
❓FREQUENTLY ASKED QUESTIONS (FAQS)
Q. Will customers see that their order is split?
A. Customers will receive confirmation for each order separately, so they’ll know items may ship from different locations.
Q. Can I use Split Orders for more than two locations?
A. Yes, just assign a unique Catalog Code for each warehouse or sourcing location.
Q. What happens if a product doesn’t have a Catalog Code?
A. Products without a Catalog Code remain on the main order and won’t be split.
Q. Do these settings apply to all of the digital platforms?
A. Yes, the split order setting applies to all of our digital platforms: RepZio, ShopZio, and B2B Direct.
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