If allowed by your manufacturer, you can apply a Discount or Upcharge to an unsubmitted order in the app. These adjustments can be applied to specific line items or the entire order, and you can choose between a percentage or dollar amount value.
🔹 Note: Applying discounts or upcharges at the item or order level may be restricted by your brand. Contact your brand’s admin if you’re unable to apply them.
🛒 Apply a Discount
- Add items to your cart, and then tap the Shopping Cart icon 🛒
- Tap the gear symbol
in the upper-right corner
- Tap Apply Discount
- Choose % Discount or $ Discount
- Select Apply to Entire Order or Selected Products Only
- Enter the percent or dollar amount for the discount
If you selected Selected Products Only, tap each product to apply the discount
If using $ Discount, you can enable Qty Based to apply the discount per item
Example: A $5 discount on 13 items = $65 total discount
- Tap Apply Discount
🛒 Apply an Upcharge
- Add items to your cart, and then tap the Shopping Cart icon 🛒
- Tap the gear symbol
- Tap Add Upcharge
- Choose % Amount or $ Amount
- Select Apply to Entire Order or Selected Products Only
- Enter the percent or dollar amount for the upcharge
If you selected Selected Products Only, tap each product to apply the upcharge
If using $ Amount, you can enable Qty Based
Example: A $5 upcharge on 13 items = $65 total upcharge
- Select the Upcharge Type from the dropdown menu (e.g., freight, miscellaneous, tariff, etc.)
- Available types must be configured by your admin in the Admin Portal. Contact your brand's admin for assistance.
- Tap Add Upcharge
🚮 Remove a Discount or Upcharge
Removing a discount or upcharge is simple:
Order Level: Swipe left on the discount or upcharge in the Shopping Cart, then tap Delete 🗑️
Item Level: Press and hold the discount or upcharge, then tap Remove Discount/Upcharge
💬 FREQUENTLY ASKED QUESTIONS (FAQS)
Q. Can I apply a discount and an upcharge on the same order?
A. Yes. You can apply both a discount and an upcharge on the same order. If your order has only one item, you can either:
Apply one at the item level and one at the order level, or
Apply both at the order level.
Q. Can I edit a discount or upcharge once applied?
A. No, once applied, you’ll need to remove it and re-add the discount or upcharge with your changes.
Q. What is Qty Based?
A. Qty Based applies the discount or upcharge per item in the order.
Example: A $5 upcharge on 13 items = $65 total.
If you want to apply it to selected products only, tap $ Discount (or $ Upcharge) → Selected Products Only, then choose the products and amount.
Q. Why don’t I see the discount or upcharge option?
A. If these options aren’t available, your brand’s admin may have restricted them. Contact your admin to confirm whether your account has permission to apply discounts or upcharges.
Q. Will the buyer see the discount or upcharge?
A. Yes, any applied discount or upcharge will appear in the order summary before submission, ensuring transparency for both reps and buyers.
Q. Can a discount or upcharge be applied to an order once it has been submitted?
A. Yes, discounts and upcharges can be applied to an order once it has been submitted, but it must be done so on the backend in the Admin Portal. Contact your brand's admin for assistance.