🧩 Child Products Overview

Child products are variations or add-ons—such as different sizes or colors—linked to a single, core parent product. This setup groups related items under one listing, giving customers a cleaner, more organised shopping experience.

📄 Example

If you sell a purple tee shirt in various sizes, you can associate all sizes under one parent item:

⚙️ Setting Up Child Products

Step 1: Identify Parent and Child Items

Decide which item will serve as the parent and which will be the child items.
✅ Only categorise the parent item in your product file.

Step 2: Download Templates

In WebManager, download the following:

• Import Products template

• Import Child Products template

Step 3: Upload Your Products

1. If your products are not yet in the system, upload the Import Products template first.

2. Then upload the Import Child Products template.

⚠️ Important: Do not categorise child items unless you want them to appear as standalone products in the app.

🧾 Example - Import Products Template

🔹 Note: The Category column is left blank for child items. Use slashes (/) to create subcategories for parent items.

🧾 Example – Import Child Products Template

🔹 Note:

• List child items in the exact order you want them to appear, starting with 1.

• The parent item does not need to be included as a child item.

• Repeat the ItemID (parent) on each row for every child item.

🎥 Visual Guide

Watch our tutorial → How To: Setup Child Products

🔧 Managing Child Items in WebManager

Go to Products > Child Products in WebManager to view and edit child item relationships. This screen mimics a spreadsheet and includes:

ItemID 👚 (not editable)

• The "parent" product’s ItemID and must match the ItemID in the system exactly

Child ItemID 👚(not editable)

• The associated child product’s ID and must match the ItemID in the system exactly

Sort Order ↓ 

• • Controls display order

  • Must be a number and in numerical order that you want them to display

Is Deleted ✅ ❌

Marks the parent/child relationship as inactive (does not delete the item)

✏️ Making Edits

• Click any cell to edit. A red triangle will appear in the top-left corner of the edited cell.

• A red Save Changes button will appear in the lower-left corner.

• Click Save Changes, then Push Data Live to apply.

❓ FREQUENTLY ASKED QUESTIONS (FAQS)

Q. Is a template required?
A. Yes. You must use the Import Child Products template.

Q. Can I create parent/child relationships directly in WebManager?
A. No, but you can make minor edits after the upload under Products > Child Products.

Q. Why are my child items showing as if they’re standalone products?
A. Check that the child items are not categorised. Only the parent item should be categorised.

Q. I want child items to show like standalone products—how?
A. Categorise the child items in your product file. This will make them appear individually.

Q. Does the parent/child relationship work in reverse?
A. Not automatically. If you want child items to show variations, set up multiple relationships in the template with each child acting as a parent.

Q. What happens if my parent item is no longer available? 

A. If a parent item becomes unavailable, due to low or no inventory, etc., and you need to replace it with another item, you can follow these steps to update. 

1. Delete the existing relationship:

   • Export the child items data and mark the relationship TRUE under IsDeleted, then re-upload.

   • OR go to Products > Child Products, check the box under IsDeleted, and click Save Changes.

2. Create a new relationship using the steps above.