When products become out of stock, discontinued, or otherwise unavailable, you may need to remove them from your system. Instead of permanently deleting items, WebManager uses a soft delete method: products are marked as inactive (IsDeleted = True), hiding them from frontend users while keeping them visible in the backend.
🔹 Note: You can also hide low inventory items using Inventory Tracking within WebManager.
✅ Two Ways to Make Products Inactive:
Manual Update in WebManager
Bulk Update via Product Upload
🖱️ Manual Update in WebManager
If you only have a few products to mark as inactive, the easiest method is to use the Product Quick Edit section:
Go to: WebManager → Product Quick Edit
Mark the desired product’s
IsDeletedfield as TrueClick Save
Click Push Data Live
📁 Bulk Update via Product Upload
To inactivate many products at once, use a product export:
Go to: WebManager → Manage Data → Export Data → Export Products
Open the exported file and update the
IsDeletedcolumn to True for any products you wish to hideUpload the updated file
Click My Data Looks Good
Click Push Data Live
❌ Permanently Deleting Data
In WebManager you have the ability to "soft delete" products, customers, and various other data points.
⚠️ Important: When emailing our Support Team to permanently delete or wipe data, please ensure you have exported the current data files as backup.
We are able to wipe the following active data points:
- Categories (Products)
- Products (Products)
- Child Items (Products)
- Related Items (Products)
- Product Modifiers (Products)
- Customers (Customers)
- All data
🔹 Note: Wiping data cannot be undone! Technically, wiping active data occurs when you re-upload a data file that replaces the existing dataset. However, if we wipe the customer dataset, any customers with existing orders in the system will automatically repopulate.
Or, we can permanently wipe inactive data points:
- Products (Products)
- Categories (Products)
- Related Products (Products)
- Volume Pricing (Products)
- Customer Special Pricing (Customers)
- Ship Tos (Customers)
- Tags (Products)
- Child Items (Products)
🔹 Note: Wiping data cannot be undone! If you are looking for ways to speed up the data sync process, wiping inactive data points may help. If an item is inactive due to availability of inventory but will return to being active once inventory has been replenished, we recommend that you make those items temporarily active again until we wipe the inactive data. Once the inactive data has been deleted, you can return those items back to being inactive in the system.
When you "delete" (a.k.a. make a product inactive — isDeleted = True) in WebManager, we consider this a soft delete. The item is hidden from the frontend but still accessible in the backend. This allows for easy reactivation if needed 🔄.
Images cannot be permanently deleted from the backend. To delete images, please visit our DataSynq platform at manage.datasynq.io. Then, click Images → All Images.
If you need to permanently delete a product from the system, please contact our Support Team for assistance 💬.
❓FREQUENTLY ASKED QUESTIONS (FAQS)
Q. What happens if I mark a product as IsDeleted = True by mistake?
A. You can simply set IsDeleted back to False in WebManager or through a product upload. You’ll also need to reassign the item to a category before pushing data live to ensure it becomes visible again to buyers on the frontend.
Q. If an item becomes active after being inactive, are there any special steps needed?
A. Yes, when an item is reactivated, its category assignment is no longer intact—this connection is broken when the product is marked inactive. To restore visibility on the frontend, you must reassign the item to a category either through WebManager → Products → Product Quick Edit or by uploading an updated product file.
Q. Will marking a product as inactive affect historical orders or reporting?
A. No, inactive (soft-deleted) products remain in the system and will still appear in past orders and reports.
Q. Can I still see inventory or details for a deleted product in the backend?
A. Yes, all products—active or inactive—remain visible and manageable to backend users in WebManager.
Q. What’s the difference between soft delete and permanent delete?
A. A soft delete hides the product from frontend users but retains the data in WebManager for future reference or reactivation. A permanent delete removes the product entirely from the system. At this time, only our developers can perform a permanent delete on the backend.
Q. Can I hide products based on inventory levels?
A. Yes, you can configure inventory-based visibility in WebManager → Settings → Inventory Settings. If your items go on backorder or inventory fluctuates frequently, consider enabling Hide Low Inventory Items instead of marking them inactive. This setting automatically hides items when inventory is low, while preserving category assignments—saving you from manually updating them each time.
Q. Do I have to use the "False/True" method for activating/inactivating items?
A. No, but the preferred way is through the "False/True" method. You can also use the following:
- 0 = False / Active
- 1 = True / Inactive
Or,
- No = False / Active
- Yes = True / Inactive
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