When products become out of stock, discontinued, or otherwise unavailable, you may need to remove them from your system. Rather than permanently deleting items, WebManager uses a soft delete method: products are marked as inactive (isDeleted = True), making them hidden from frontend users but still visible to backend users.
✅ Two Ways to Make Products Inactive:
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Manual Update in WebManager
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Bulk Update via Product Upload
🖱️ Manual Update in WebManager
If you only have a few products to mark as inactive, the easiest method is to use the Product Quick Edit section:
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Go to: WebManager > Product Quick Edit
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Mark the desired product’s
IsDeletedfield as True -
Click Save
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Click Push Data Live
📁 Bulk Update via Product Upload
To inactivate many products at once, use a product export:
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Go to: WebManager > Manage Data > Export Data > Export Products
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Open the exported file and update the
isDeletedcolumn to True for any products you wish to hide -
Upload the updated file
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Click My Data Looks Good
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Click Push Data Live
⚠️ Important:
When you delete a product in WebManager, we consider this a soft delete. The item is hidden from the frontend but still accessible in the backend. This allows for easy reactivation if needed 🔄.
If you need to permanently delete a product from the system, please contact our Support Team for assistance 💬.
❓FREQUENTLY ASKED QUESTIONS (FAQS)
Q. What happens if I mark a product as isDeleted = True by mistake?
A. You can simply set isDeleted back to False in WebManager or through a product upload. You’ll also need to reassign the item to a category before pushing data live to ensure it becomes visible again to buyers on the frontend.
Q. If an item becomes active after being inactive, are there any special steps needed?
A. Yes. When an item is reactivated, its category assignment is no longer intact—this connection is broken when the product is marked inactive. To restore visibility on the frontend, you must reassign the item to a category either through WebManager > Products > Product Quick Edit or by uploading an updated product file.
Q. Will marking a product as inactive affect historical orders or reporting?
A. No. Inactive (soft-deleted) products remain in the system and will still appear in past orders and reports.
Q. Can I still see inventory or details for a deleted product in the backend?
A. Yes. All products—active or inactive—remain visible and manageable to backend users in WebManager.
Q. What’s the difference between soft delete and permanent delete?
A. A soft delete hides the product from frontend users but retains the data in WebManager for future reference or reactivation. A permanent delete removes the product entirely from the system. At this time, only our developers can perform a permanent delete on the backend.
Q. Can I hide products based on inventory levels?
A. Yes. You can configure inventory-based visibility in WebManager > Settings > Inventory Settings. If your items go on backorder or inventory fluctuates frequently, consider enabling Hide Low Inventory Items instead of marking them inactive. This setting automatically hides items when inventory is low, while preserving category assignments—saving you from manually updating them each time.