Effective inventory management is critical for businesses as it directly influences profitability, customer satisfaction, and operational efficiency. By optimising inventory levels, businesses can reduce costs, avoid backorders or selling unavailable stock, and ensure timely order fulfillment—ultimately driving sales and customer loyalty.
Enabling inventory tracking in WebManager allows you to automatically update your available inventory based on the order types you configure.
Track Inventory
When Track Inventory is enabled in WebManager, quantities are deducted from the "Quantity on Hand" upon order submission.
🔹 Note: Inventory will only be decremented for order types that are explicitly set to trigger inventory updates. Ensure you’ve enabled tracking for all relevant order types.
Hide Low Inventory Items
This setting automatically hides products from the front end (e.g., online or in-app storefronts) once their inventory levels fall below a specified threshold.
🔹 Note: Unlike deactivating items—which can break category associations—this feature keeps items active in the system but hides them from view until inventory levels rise above the set threshold. Items will still be accessible via the Quick Item Lookup feature in the RepZio iPad app.
Validate Inventory on Order Submission
To help reduce customer frustration and improve order accuracy, this setting verifies item availability at the time of order submission.
🔹 Note: If an item is unavailable or below the set inventory threshold, an error message will prompt the rep or customer to adjust the order (e.g., remove the item or change the quantity).
Open carts created before this feature was enabled will not validate inventory, so be sure to communicate this change to users as needed.
❓ Frequently Asked Questions (FAQs)
Q: What happens if I disable inventory tracking after it has been enabled?
A: Disabling inventory tracking will stop the system from decrementing inventory when orders are submitted. Any previously recorded quantities will remain unchanged until tracking is re-enabled.
Q: Can I manually adjust inventory levels in WebManager?
A: Yes. Inventory levels can be adjusted manually through the product details page or by uploading an updated inventory file via the Import Inventory template in WebManager.
Q: What if I want to track inventory for only some items, not all?
A: You can choose to enter inventory quantities for items you wish to track. Items without a quantity entered will not be affected by tracking settings, unless you have Hide Low Inventory Items enabled.
Q: Will hiding low inventory items remove them from search results in the RepZio app?
A: Yes. Items hidden using the low inventory setting will not appear in standard search results. However, they will still be accessible through the Quick Item Lookup tool in the RepZio iPad app.
Q: Can I set different low inventory thresholds for different products?
A: Not at this time. The low inventory threshold is a global setting that applies to all products using the “Hide Low Inventory” feature.
Q: Will inventory validate across all connected platforms (e.g., B2B, RepZio, ShopZio, etc.)?
A: Inventory validation currently applies to both the B2B and RepZio platforms, provided the feature is enabled and the selected order types are configured for validation. Inventory management is not supported in ShopZio.
Q: Why is my inventory not updating in the admin portal?
A: If your inventory isn’t updating, there could be several causes. Common issues include incorrect settings, errors in inventory upload files, integration sync problems, or manual entry mistakes. To troubleshoot:
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Verify that inventory tracking is enabled in your admin settings.
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Review inventory uploads or data sent via integrations for formatting issues or missing values.
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Check for manual adjustments that may affect inventory levels.